Terms and Conditions - Bright Travels

Terms & Conditions

Please carefully review these terms and conditions, as the individual making this booking (whether for themselves or on behalf of another passenger) acknowledges and accepts all the following terms and conditions of Bright Travels.

Non-Refundable and Non-Changeable Deposits and Tickets:

Deposits and tickets are strictly non-refundable and non-changeable (subject to terms & conditions). Unless explicitly specified otherwise, all deposits and tickets are non-refundable in the event of cancellation or a no-show (failure to arrive at the departure airport on time). Furthermore, tickets cannot be changed before or after departure (date changes are not permitted). Once flights are reserved, bookings and tickets are not transferable to any other person, meaning name changes are not allowed. Issued tickets are also not re-routable.

Price Variations:

If you reserve a flight by making an advance partial payment (initial deposit), please be aware that fares and taxes may increase at any time without prior notice. This means that the price is not guaranteed until the ticket is issued, as airlines and consolidators reserve the right to adjust prices for various reasons. In such cases, Bright Travels is not liable, and passengers are responsible for covering any fare/tax differences. We strongly recommend paying and issuing your ticket as soon as possible to avoid this situation. Additionally, please note that if you cancel your reservation for any reason, the paid deposit(s) will not be refunded.

Checking Flight Details and Passenger Information:

It is your responsibility to ensure that all booking details are accurate, including passenger names (matching passport/travel documents), travel dates, transit times, origin and destination, stopovers, baggage allowances, and other flight information. Once a ticket is issued, no changes can be made to these details.

Passport, Visa, and Immigration Requirements:

You are responsible for verifying all passport, visa (including transit visa), and other immigration requirements. We recommend consulting with the relevant Embassy/Consulate well in advance of your departure to stay updated on the latest information, as requirements can change. Bright Travels cannot accept liability for transit visa issues or entry refusals into a flight or country due to your failure to carry the correct passport, visa, or required documents as stipulated by airlines, authorities, or countries.

Reconfirming Return/Onward Flights:

It is your responsibility to reconfirm your flights at least 72 hours before your departure time, either through your travel agent or directly with the airline. Bright Travels will not be held liable for any additional costs resulting from your failure to reconfirm your flight or airline operational issues.

Insurance and Baggage Loss:

We strongly recommend purchasing travel insurance to safeguard your trip. You are responsible for ensuring that your travel insurance adequately covers your needs and that you comply with health and vaccination requirements for the countries you intend to visit. Consult your GP or a travel clinic for advice. Bright Travels does not accept claims for lost, stolen, or damaged baggage. In such cases, please contact the relevant airline directly.

Special Requests and Medical Issues:

If you have special requests, such as meal preferences, seat allocations, or wheelchair assistance, please inform us at the time of ticket issuance. We will make every effort to convey your requests to the relevant airline, but we cannot guarantee their fulfillment. Failure to meet any special request will not result in any liability on our part.

Very Important:

Bright Travels does not assume responsibility for financial losses in the event of airline operational failures. Passengers are solely responsible for such situations, and it is highly recommended to arrange separate travel insurance to protect yourself.

Booking Terms and Conditions in Details

Introduction:

When you make a purchase or reservation, you acknowledge and guarantee that you have the authority to accept, on behalf of yourself and any other individuals included in your booking, the terms and conditions outlined here. These booking conditions apply to all contracts and purchases made with us, including those where we act as an agent for other travel providers. We kindly request that you take the time to carefully review and understand the terms and conditions stated below.

Part 1 - General Booking Conditions:

Part 1 of these booking conditions applies to all types of bookings, including but not limited to holiday packages, flight-only reservations, hotel-only bookings, car hire, insurance, and any other purchases made through our services. Please read and understand these conditions, or feel free to contact our personnel if you have any questions or require clarification.

Part 2 - Booking Conditions for Packages:

Part 2 applies to all bookings classified as "Packages" as defined in the terms of "Your Holiday Contract." Whether you are booking a comprehensive holiday package, this part outlines the specific conditions and provisions that are relevant to your booking. Ensure that you carefully review these conditions to understand your rights and responsibilities.

Part 3 - Booking Conditions for Other Travel Arrangements:

Part 3 of our booking conditions applies to bookings classified as "Other Travel Arrangements" and is subject to the general conditions outlined above in Part 1. These conditions pertain to various travel arrangements that may not fall under the category of comprehensive holiday packages. It is crucial to review and comprehend these conditions to ensure a smooth travel experience.

Please note that while our company policies and terms and booking conditions form the foundation of your booking, there may be instances where the policies and terms of the supplier, holiday provider, accommodation provider, hotelier, international air controller, or airline may also be applicable, as and when communicated to you. We recommend that you stay informed about all applicable terms and conditions to ensure a seamless and trouble-free travel experience.

Part 1 - Booking Terms and Conditions for All Reservations

1. Reservations

Reservations can be made via telephone, in-person, online, or by mail without any obligation. Upon reservation, a confirmatory email will be sent from our consultant to the traveler (provided that the correct email address is provided in a timely manner). This email includes detailed traveler information, itinerary, payment details, company contact information, and terms and conditions.

Both parties, the traveler, and the company must confirm and reply in writing (where applicable) to flight reservations and details within the same day before 5:00 PM (regular) or within 24 hours (exceptional cases) of the reservation.

Full payment is typically required at the time of reservation for online bookings unless specifically stated otherwise in the booking process.

In cases where full payment is not made at the time of purchase, a minimal deposit of 75 GBP per traveler is required. The initial deposit is non-refundable, non-transferable, and must be paid as per the deadline mentioned in the confirmation email to secure travel consultancy services and maintain seat reservations.

Tickets are issued only after the agreed-upon reply is received from the customer in response to the confirmatory email. Issued tickets are non-refundable, non-changeable, non-transferable, and not re-routable unless specified.

Tickets are issued and sent via email once full payment is made before the deadline, ticket time limit, or expiry, and after the schedule/itinerary is confirmed in writing and all necessary documents (in the case of third-party cards) are provided.

If no email address is provided, travelers can visit our office in person to collect tickets or request postal delivery (mailing/post may take more than 72 working hours).

The confirmatory email sent after telephonic or online reservation and payment is not a proposal but signifies that both the buyer and seller are in a contract, as outlined in the email, at the details and cost provided and agreed upon by both parties. Travelers may request corrections, if necessary, in response to the email as soon as possible on the same day.

After the initial deposit, travelers can continue making part payments weekly or monthly or make the full remaining payment on the given date or before the deadline. Fares are not guaranteed in case of partial payments. Upon final payment, the flight schedule and price applicable/available on the date of full payment/confirmation are communicated to the traveler for reconfirmation or difference payment prior to ticket issuance.

A contract between the seller and the buyer will be established when the card is charged or payment is made. No contract will apply if wrong card/payment information is provided, if the card is declined, or if third-party card forgery/fraud is suspected.

Calls may be recorded for quality purposes, and customer feedback, survey information, or communication may be used for marketing or public information where required. However, customer personal information and payment details are discussed only with the customer themselves if they are an adult or guardian.

In case of technical errors in online reservations, no contract will exist between you and the company, considering such errors are systematic in nature. In the case of phonetic errors, the Verification Officer may utilize all sources and make decisions in the best interest of the traveler and the organization.

The company may require third-party card verification documents when a traveler's name differs from that on the card, or when a friend, company, or family is making a payment on behalf of a traveler. Third-party card documents are strictly required for financial security and to protect customers from the misuse of lost/stolen cards through online or phone reservations. Travelers failing to provide third-party card documents or bank verifications in a timely manner may face cancellation or non-issuance of tickets if the company's verification Officer is unsatisfied with the documents/evidence provided.

Travel information/details for adult travelers will only be communicated, discussed, or responded to the traveler themselves. Parents/guardians can discuss the travel details of infants, children, minors, senior citizens (above 60), or special or disabled persons if the reservation is made directly by the parent or guardian.

The deposit is deducted from the total ticket cost, and it also serves as a part of the payment toward the total ticket cost. Upon final payment, the flight schedule and price applicable/available on the date of full payment/confirmation are communicated to the traveler for reconfirmation or difference payment prior to ticket issuance.

In cases where schedules, flight details, or prices are rejected or objected to by the traveler after purchase and before ticket issuance (at the time of the first confirmatory email), the travel consultant will provide alternative flight options, subject to traveler's priorities, if a valid reason exists. However, some flights/reservations may not be transferable or changeable depending on the airline, destination, and cancellation charges may apply.

For regular or deposit reservations, if the airline schedule is changed/ revised or if the airline is no longer available/operational, or in the case of currency fluctuation, tax or fare differences that occur during the reservation process, the traveler will be notified. In such cases, if required, alternate flight options will also be offered, and payment can be adjusted in new flights at the applicable fare/cost difference, payable by the traveler. Fares, taxes, or any charges may be revised by the airline or governing body at any time unless the tickets are confirmed in writing, documents are provided, fully paid for, and issued on the same day.

In the case of late payments, part payments, deposit reservations, late schedule confirmations, late third-party card document submissions, airline policy changes, fare/tax revisions, etc., the availability of fares is subject to full payment on the same day of ticket issuance.

A secondary schedule verification may also be sent at the time or prior to ticket issuance, if required. All matters related to cost, schedule, name, transits should be settled before ticket issuance, and the agency will not be liable or accountable once the transaction is completed between the seller and the buyer, and the product (ticket/accommodation voucher) is delivered.

Cancellation charges apply if change factors are external to the company or if travelers cancel flights voluntarily or for other reasons. The cancellation charges before ticket issuance are as per company policy, while cancellation charges after ticket issuance are subject to airline policy (for the exact amount of cancellation, please contact your concerned agent/consultant).

Reservations may also be entirely non-refundable in the case of most economy or special promotional fares, depending on individual airline policies and destinations, so please recheck before applying for cancellation.

The balance of your reservation should be paid before the given deadline or ticket expiry date. Please note that we do not send reminders. If the balance is not paid by this date, we reserve the right to cancel your reservation, retain your deposit, and apply the cancellation charges as outlined in section 6.

All flight schedules, departures, returns, accommodation check-ins, etc., should always be reconfirmed with the relevant airline/supplier at least 72 hours before departure.

Matters related to flight services, airports, dissatisfaction with carriers/accommodations, flight delays, in-flight services, onboard operations, flight cancellations, airline suspension, in-flight food/entertainment, and more are directly the responsibility/accountability of the airlines/hotels and should be contacted directly for immediate problem solving, claims, or complaints. The company is not liable for accommodation/hotel or airline services, policies, operations, or standards.

Matters related to visa, transit, passport, or travel documents must be checked with the concerned consulate/embassy before travel or reservation. The company does not bear any responsibility for providing, assisting, or advising on valid travel documents, transit/visa, or appropriate passports for entry clearance.

For problem-solving or customer care, please feel free to contact the designated managers in each section/unit or the central customer services department. In cases where foul language is used or racial discrimination/harassment or disrespectful comments are made by the traveler/caller, employees reserve the right to terminate communication politely and immediately, with disciplinary action potentially following. Complaints about staff/employee performance, behavior, professionalism, or skills can also be lodged with the central customer services department. All complaints are supervised and actioned by an independent unit at the earliest opportunity.

The only language in which the contract can be concluded is English.

2. Modes of Reservations

Reservations can be made through various methods, and the following terms apply to all reservations, except when made in person.

a. Reservations Made Over the Internet/Online Reservations:

Online reservations are made directly by the traveler through the central reservation system (online booking engine).

Travelers are responsible for selecting appropriate and accurate flight timings and other information. Assistance is provided if an inappropriate or short time interval is selected or if changes are required and permitted according to the selected carrier/airline's terms and conditions. If a traveler sends a 'Flight Order' or 'Inquiry email' through the website or search engine, an agent/travel consultant will contact the inquirer to provide available flight/accommodation options in line with the submitted flight order.

An auto-response is sent upon the completion of an online reservation, providing schedule details. Once payment is charged, a secondary email from an agent/travel consultant will reconfirm all travel and payment details. The secondary email must be replied to before the deadline, and tickets are issued as confirmed upon the secondary email.

Full payment is usually required at the time of booking, unless otherwise specified in the booking process.

After the email reservation is checked and replied to by the traveler, and all instructions in the email are followed, e-tickets are issued and emailed on the same day or as soon as possible upon confirmation.

In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In such circumstances, you will not be bound to continue with your purchase, and no cancellation charges will apply. No contract will be in effect, and you will be asked to email us to confirm the action.

b. Reservations Made Over the Phone:

Telephonic reservations are facilitated by available/on-duty consultants. Travelers/callers may inquire about prices, details, schedules, or make reservations over the phone. The caller must take note of the agent/travel consultant's name and direct line for later contact or reference.

Telephonic reservations accept all payment modes (card/cash/bank payment/transfer/deposit payment). Payment details may be provided over the phone to the agent to create and complete the reservation in the central reservation system.

A confirmatory email follows the telephonic reservation for rechecking purposes and contains all information, pricing, and itinerary of the booked flights/accommodations. The instructions in the confirmatory email must be followed to receive e-tickets in a timely manner. If the concerned agent is not available to attend the call or respond to messages, or if there is urgency, or if the ticket time limit is about to expire, callers should contact the section/agent manager.

All other conditions as specified between "a" to "x" in the "Reservations" section of this contract apply accordingly.

c. Reservations Made In Person:

Visitors are welcome to visit our office in person to make flight/accommodation reservations, payments, or ticket collection.

If a person initially inquired about a flight over the phone and prefers to pay in person or collect tickets in person, it is highly recommended to call us before visiting so that travel documents/itinerary or tickets can be prepared for collection.

All other conditions as specified between "a" to "x" in the "Reservations" section of this contract apply accordingly.

3.Types of Reservations

All clauses, terms, and conditions stated in this document apply to any and all kinds of purchases made through or from us.

a. Flight Reservation:

We offer online flight reservations, telephonic flight reservations, in-person flight reservations, and reservations through email.

These reservations cover one-way flight tickets, return flight tickets, group reservations, and bookings in both economy and business class.

Flights departing from any airport, whether in the UK or outside the UK, can be booked through us. Rates are applicable in the UK as per the date of final payment and issuance.

b. Hotel/Accommodation/Package Holiday Reservation:

Online hotel/package reservations, telephonic reservations, in-person reservations, or reservations via email are provided.

We offer single, double, or group reservations at different standards (3, 4, or 5 stars).

Accommodations worldwide, with flights departing from any airport, whether in the UK or outside the UK, can be booked through us. Rates are as applicable in the UK on the date of reservation and in the corresponding currency.

c. Other Services Reservations (Insurance/Car Hire, etc.):

We provide assistance with other services such as insurance, car hire, and excursions as needed.

4. Modes of Payment

We offer multiple convenient modes of payment for timely reservations and ticketing to ensure safe and secure transactions. Our financial security policy is designed to safeguard online payments and confirmations.

a. Payments with Card:

Debit and Maestro cards are accepted.

We also accept credit cards, including Visa, MasterCard, JCB, American Express, and Diners Club.

b. Payment in Cash:

Cash payments can be made in person or through bank transfer or deposit.

Cash payment is the quickest mode of payment for same-day or urgent reservations. However, cash payments through postal mail are not accepted.

A charge of 0.85% applies on cash payments for every 100 GBP.

Cash Payment in Office: Travelers can make cash payments in our office. We recommend calling before arrival to ensure that tickets/vouchers and reservations are in order.

Cash Payment Through Transfer or in Company Bank Account:Travelers can deposit cash into the company's bank account. To obtain the company's bank account number and details, travelers can call and ask our travel agents.

c. Personal/Company Cheques & Bank Drafts:

Cheques should be made payable to 'Company.'

Cheque clearance takes ten working days before tickets can be issued.

If there's insufficient time for this, we can arrange special clearance with our bank at an additional cost of £15.

We cannot accept foreign currency cheques.

If any cheque is returned unpaid by the bank, a £15 charge will be levied.

In the case of a cheque bounce or failure, the traveler may be asked to deposit cash in our bank account or use other payment methods to continue the reservation on an immediate basis. Delays in the process or the type of payment can affect the total cost, and any differences will be payable by the traveler at the time of issuance.

Bank and building society drafts are accepted and treated as cash, provided they are received during the issuing office's opening hours and we can verify them before 4 pm on weekdays. Payment Verification & Financial Security

5. Ensuring Your Payment Security:

Who We Are:

We operate as an agent for a Principal ATOL Holder Agency. The air holidays featured in our brochure are ATOL protected because we act as agents for licensed tour operators regulated by the Civil Aviation Authority (CAA). In the unlikely event of our insolvency, rest assured that the CAA will ensure you are not stranded abroad. They will make arrangements to refund any money you have advanced for your bookings. For more information, you can visit the ATOL website at www.atol.org.uk.

Additionally, if you book scheduled airline flights, we will add Schedule Airline Failure Insurance (SAFI) to your invoice for an extra layer of financial protection. For complete details about the financial safeguards in place for your booking, please inquire at the time of making your reservation.

At our agency, we prioritize the utmost financial security for our customers through a meticulous double-check system. After the reservation process is completed over the phone, and the confirmation email, including comprehensive flight details, is sent to the traveler, we ensure a transparent and precise transaction process.

To guarantee this transparency, we request the traveler/buyer to verify the total purchase cost or charged amount with their bank. This secondary confirmation step is designed to enhance financial security:

Travelers may be asked to provide secondary confirmation of the exact transaction amount as it appears on their bank statement or the authorization code for the transaction. This verification can be achieved through online statement checks or by contacting their respective bank.

The exact amount provided (not a rounded figure, but in pounds and pence) must match our records. In cases where the payment, as stated on the traveler's statement, does not align with the company's accounts records, we cannot issue the tickets (compliance check failure).

Once the traveler/buyer confirms the total amount in precise figures (in pounds and pence), and if the confirmed payment matches 100% with the company's records/accounts, we immediately issue the tickets.

6. Changes & cancellations policy

Our Changes and Cancellations Policy applies to all purchases, whether it's for a holiday package, hotel stay, flight, or any other service. This policy is applicable without consideration of the mode of payment or the method of reservation. Your booking is subject to the terms and conditions outlined in this policy.

a. Changes in Reservation:

Changes Before Ticket/Voucher Issuance: In the event that you wish to make changes to your holiday arrangements or flight reservation after a confirmation email or invoice has been issued, we will make every effort to assist you. However, it's important to note that many suppliers, especially airlines, do not permit changes, and tickets are typically non-refundable, non-changeable, and non-transferable.
Before your final payment is received, any changes or amendments to your itinerary will be treated as such. Depending on the extent of work required, each change or amendment may incur a charge, which will not exceed £50 per person, in addition to any further costs or charges imposed by our suppliers to make the alteration. These charges will be applied in accordance with the rules and policies of the airline or supplier, assuming they permit the requested change.
If full payment has already been received, amendments may not be allowed according to the airline's policy. In such cases, amendments could be considered as cancellations, and the applicable cancellation charges, as outlined below, will apply. Keep in mind that, in general, cancellations are typically non-refundable unless otherwise specified.
Please be aware that most suppliers, particularly airlines, do not allow name changes or date changes and may consider this a cancellation with a 100% cancellation charge if the ticket is not utilized as originally issued.

Name Change Before Ticket/Voucher Issuance: Airlines strictly prohibit name changes at any stage. If you require a name change before ticket issuance, it can only be accomplished by re-booking seats. As we sell special and promotional fares available for a limited duration and a limited number of seats, it's possible that upon rebooking for a name change, the same fare, same dates, or prices may not be available. Under such circumstances, any fare or cost difference will be payable by the traveler. Fares are subject to constant change and are typically on the rise. Therefore, any fare or tax difference applicable on the date of the name change or rebooking will be charged accordingly and is the responsibility of the traveler. If the difference is not accepted or paid, the reservation will be subject to the regulations as stated in the "Cancellation by Traveler" section.

Date/Schedule Change Before Ticket/Voucher Issuance: Changing the date or schedule of your reservation typically requires booking the cheapest or closest available fare on the new or amended date. However, there may not be the same or a similarly priced fare available on the new date or any other date aside from the initially reserved one. Fares can be revised daily, and airlines may adjust or increase fares at any time. In such cases, the fare difference, in addition to any date change penalty applicable to the new or changed date, will be payable by the traveler. If the traveler declines to proceed with the date change after it's ordered, the terms stated in the "Cancellation by Traveler" section will apply.

Reservation Dissolution/Dissolved Reservations/Vouchers:: Please note that when you request a name or date change, the details of your previous/existing reservation are dissolved to accommodate the new changes in your PNR or record. Consequently, you cannot revert to the older reservation at the same costs, and seat availability may no longer be open on the same date after changes are ordered, and the original reservation is dissolved to search for modifications. If the change or difference is not accepted after the order is placed, the reservation may automatically incur cancellation charges, given that the former dates/reservation have already been dissolved upon the change order.

b. Cancellations of Reservations:

If you need to cancel your booking for any reason, it's important to provide us with a written notice of cancellation. This notice should be signed by the person who initially made the booking or is traveling or both.
Please note that certain tickets are non-refundable. Additionally, specific types of airline tickets, such as Apex Tickets, cannot be changed after a reservation has been made, and any request for alterations will result in a 100% cancellation charge. Tickets that are returned will be submitted to the respective airline or their agent for assessment.
Once we are reimbursed by the issuing airline or their agent, we will process a refund to you, minus any loss of deposit, applicable cancellation charges, and/or administration fees. It's important to be aware that airline refunds for partially used tickets and the return half of the airfare are typically less than the pro-rata rate and may even have no refund value at all. The refund process typically takes 8 to 12 weeks, but in some cases, it may take longer, or there may be indefinite delays, such as during airline bankruptcies. Please note that airlines have direct control over refund matters, including refund amounts and refund processing times. The agency serves as a communication channel and, therefore, is not responsible for any delays or discrepancies in airline actions.
Cancellation requests must be made within a certain timeframe, which can vary from 24 hours to 7 days, and after a specific period, cancellations may not be refunded or entertained. Additionally, you may be required to provide documents, airline letters, passport or ticket copies/scans to apply for cancellations.
Any claims for costs, damages, or any amount other than the cost of tickets or the paid value to the agency must be directed to the airline. The agency is only responsible for filing, applying, and following up on ticket and voucher refunds and not for any other claims. The agency will assist in providing guidelines, support, and follow-up if needed for claims related to the "exact amount paid."

Cancellation by Traveler:

If a traveler requests the cancellation of a flight or reservation, regardless of the reason, the airline's cancellation policy, as well as the company's cancellation terms, will apply. It's essential to note that these policies can vary among airlines, fare types, or seasons of travel. For example, minimal cancellation charges when e-tickets are not issued may be £75 per reservation per person. Please check with your concerned agent, as the policy may vary based on the airline, date, or accommodation.

On issued tickets, the airline's cancellation policy is entirely applicable, and the cancellation charges are determined and deducted by the airline itself. Please inquire with your agents for specific details. Any remaining or outstanding balance is typically refunded within 8 to 12 weeks of the ticket cancellation, provided it is received on our end and is paid back promptly by the airline. The refund is usually made to the same account that was charged initially, unless specified otherwise.

Once tickets are issued, the traveler and the airline or accommodation must deal directly with any financial matters, including refunds. The agency is not liable to guarantee the amount or timing of the refund, service standards, or airline operations. However, we offer complimentary services to apply for refunds and follow up with the airline or accommodation on the traveler's behalf. If the airline authorizes a full refund, there may still be charges applied by us, which will be communicated before applying for such refunds.

In most cases, flight tickets and reservations are entirely non-refundable, non-changeable, and non-transferable. Please inquire with your agents for specific details.

Cancellations by Airline:

If the airline cancels its flights before departure or return, travelers may be asked to provide appropriate documents or letters from the airline. The traveler may also need to provide ticket scans or copies or any other evidence as requested by the concerned agent or consultant.

"Airline cancellation" can only be applied for a refund within a specific period, typically ranging from 48 days to 7 days. Refund claims made after this timeframe or evidence provided later than the specified deadlines may not be entertained.

In the event of airline cancellation, the airline may provide alternate flight options or full/partial refunds, depending on various conditions, routes, or ticket statuses. It's the traveler's responsibility to accept or decline the airline's offer or choose refund or alternate options. In such cases, travelers must contact the airline directly. Once tickets are issued, the total cost is paid to the airline, and any financial matters, including refund status, timing, amount, or claims, must be directly sorted out with the airline. The agency is not liable for airline actions. In cases of cancellation by the airline (leading to authorized refund processing by the airline), the passenger is entitled to a full refund of all funds that the airline pays back to us. This amount may differ from the original payment made at the time of booking. Ticket issuance and refund application are separate activities and may be charged separately. We provide support, services, and assistance in applying for refunds, acquiring alternate options, and addressing issues.

Our agents can and should be contacted for guidance, support, or advice when airlines cancel flights or are not operational.

For accurate or immediate information on flight status, refund status, airline operations, schedules, and airline refunds, travelers are advised to establish direct contact with the airline's head office, nearest office, or regulatory authorities. The agency does not control the situation, affect policy, or hold liability for airline operations or actions once tickets are issued. After purchase, airlines and accommodations become the primary sources of information, and all their terms, liabilities, and policies apply.

Grounded Airlines, Airline Strikes, and Refunds:

In situations where an airline is non-operational, grounded, suspended, bankrupted, or on strike, it's important to contact the available phone numbers for the airline's head office or air control offices to obtain precise information.

Refunds for grounded, bankrupt, or suspended airlines may not follow the same process as "Flight Cancellation by the Airline." In these cases, the airline may be entirely out of reach, and its offices may be closed. The refund process can be very lengthy, with no guarantee or liability from the agency.

When airlines are on strike, they may offer alternate flights, code-share flights with other airlines, or full/partial refunds in certain cases. However, the agency is not liable for airline actions, and travelers should contact the airline's offices directly in these matters.

Our agents may or may not have immediate or precise information when an airline is suddenly non-operational and no press release or notice is issued by the airline or governing bodies. However, airline phone numbers and contact information will be provided as available.

Accommodation/Hotel/Package Cancellations by Traveler (Services Other Than Flights):

When any of the above services are canceled by the traveler or at the traveler's request, or due to late/no show, cancellation charges are dependent on the supplier's terms and conditions, which can vary accordingly. These charges are based on whether you have booked a package or other travel arrangements. However, package and hotel reservations should generally be considered fully non-refundable, non-changeable, and non-transferable unless otherwise specified.

If you need to cancel your booking for any reason, it's crucial to provide us with a written notice of cancellation.

In the case of a package, the following scale of charges applies, in addition to any additional charges passed on to us by airlines and suppliers (e.g., non-refundable airlines), depending on the date of cancellation.

Days Before Departure	Cancellation Charge
Prior to 71 days	Deposit forfeited
60-70 days	20% of total holiday cost
42-59 days	30% of total holiday cost
28-41 days	60% of total holiday cost
2-27 days	90% of total holiday cost
Less than 48 hours	100% of the total holiday cost

After departure, there will be no refund for any unused components of your holiday.

If you are booking other travel arrangements, the cancellation charges will be displayed on your invoice immediately below the details of your itinerary.

Additionally, all bookings for other travel arrangements (e.g., flight-only) will become non-refundable within 48 hours of departure. We must receive written notice of any decision to cancel, which should be signed by you. The cancellation will take effect from the day we receive the written confirmation.

All packages are non-transferable. Therefore, if a traveler is dissatisfied with travel arrangements after arriving at the destination, after check-in, after departure, or after completing the purchase, and books or transfers to different accommodations/services than those paid for and provided in the vouchers, the agency will not be liable for any additional costs, charges, or damages.

All requested information about packages and accommodations can be provided before the purchase and final payment, and travelers should obtain this information before making a reservation.

Please ensure that all your travel arrangements are in order by contacting our agents 48 hours before departure. In cases where reconfirmation emails or calls are not made, the agent or the company is not responsible for any schedule revisions or other changes, delays, etc.

The agency is not responsible for the standards, services, or actions of any party (traveler, seller, supplier, airline, hotel) once the purchase process is completed.

All other clauses as laid out in section 6.0 apply to all reservations.

7. General Rules

The goods/services you purchase from the Agency consist of a valid flight ticket number. The transaction is considered complete, and the Agency's duties are fulfilled upon the provision of the electronic ticket to clients. The actual operation of a flight is the responsibility of the airline, and we have no influence on such operations and shall not be liable to reimburse out-of-pocket expenses. If allowed by the airline, refunds in such cases will be handled by the airline and paid back to the client when received, similar to the initial purchase, where the client pays us, and we forward the money to the airline for ticket issuance. Additional administrative charges apply for further processing after ticket issuance.

All tickets are non-refundable, non-changeable, and non-transferable unless otherwise specified.

Please inform us within 24 hours of receiving an email if any corrections are required in your names, dates, etc., during the working hours of the relevant consultant. The email should be checked in its entirety, and any changes are subject to availability. In case of a delayed response by the client, any errors/changes may incur charges to rectify. Ensuring that payment arrives in our account by the due date is the client's responsibility, and any delays in payment will be considered a breach of the payment deadline. Please note your relevant consultant's working hours to ensure timely communication.

Email replies by clients are a secondary step taken as a precaution to avoid agent mistakes and are not a requirement to be considered as an agreement by the client. The agreement is formed when your flight is booked over the phone. This is just another mode of communication for the same.

After making the payment, clients must verify the transacted amount and authorization code by checking with their respective banks. Verification of the exact amount (in pounds and pence) should be in writing and replied to with the same email confirming the details of the flights/holiday package. Flight cancellations by the system or fare expiry due to a delay caused by a failure to meet this standard security check will be considered a breach by you.

If a third-party card is used, you are required to provide us with the requirements of the third-party card; otherwise, the ticket will not be issued with the charged payment. Failure to comply will also result in 'cancellation by you,' and charges will apply.

Please reconfirm your flight schedule with us at least 48 hours before a weekday flight and 72 hours before departure for weekend flights.

Availability of seats and fares is indicative and will be confirmed only upon payment confirmation.

Deposits are non-refundable and will hold the seat only (not the fare). If there is any fare difference at the time of final payment, it will be charged accordingly.

The Agency does not take responsibility for the valid travel documents of the passenger. As a travel agency, we only handle flight tickets and hotels. We strongly advise you to seek advice from the concerned consulate for any issues regarding transit or other matters.

All monies paid by you for flights/packages are ATOL Protected by the Civil Aviation Authority. Flights/Packages are protected by CAA in case the airline goes out of operation or declares bankruptcy.

Airline refund applications of any kind, whether for refundable tickets due to missed/no show/cancelled/delayed flights, are subject to additional administrative fees in all cases, whether cancelled/missed by the passenger or by the airline. These fees are additional services and do not form part of the original reservation and ticket issuance cost. The fees vary with every airline and every booking.

Force Majeure: We regret that we cannot accept liability, and no compensation will be payable if the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to 'force majeure.' Circumstances amounting to 'force majeure' include any event that we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid, such as war or the threat of war, civil strife, industrial disputes, natural or nuclear disasters, adverse weather conditions, fire, terrorist activity, and all similar circumstances beyond our control.

Please note that getting 'Travel Insurance' is mandatory to claim any refunds if the airline fails to operate or does not fly. Travel Insurance MUST be purchased within 14 days of making your confirmed booking (TICKET ISSUANCE). Refund claims for flight reservations will not be entertained unless you have Travel Insurance.

8. Terminology

Class: First class services are designated by the letters A, P, or F, and Business/Club Class by J, C, or D. Any other letter usually indicates Economy Class or Premium Economy travel. Please inquire with your agent before ticket issuance.

Provisional Fares: If any fare is designated provisional against an itinerary line, this means the airline, tour operator, or hotel has yet to confirm the exact fare to be charged. Subsequently, this fare may be subject to change.

Exchange Rates: If all or part of your itinerary includes prices quoted in a foreign currency, the amount payable is subject to the rate of exchange in force at the time of the final payment. Currency rates may fluctuate and cause a difference in final payment, especially in cases of a *reverse trip (departure from outside the UK/Ireland) or when the seller is based in a country other than the UK or trades in a different currency than that quoted in the price, or is affected by currency fluctuations.

Term Definitions

Scheduled Airline Flight: One flight on a regular systematic service operated in such a manner that the benefits thereof are available to the general public.

Scheduled Airline: An airline operating Scheduled Airline Flights as all or part of its business.

Insured Person: Such a person who has booked a ticket or tickets within the United Kingdom for one or more Scheduled Airline Flights through the Master Policy Holder and who is named in the confirmation Invoice and/or deposit receipt for bookings relating hereto provided the Scheduled Airline is not bonded nor the risk insured elsewhere.

Insolvency: Where the Scheduled Airline enters into "insolvency winding up" as defined by Rule 4.151 of the Insolvency Rules 1986 or any statutory modification thereof or an equivalent formal insolvency process under any competent jurisdiction.

Net Ascertained Financial Loss: The amount paid by the Insured Person for the purchased price of the Scheduled Airline Flight on the airline suffering insolvency or where insolvency occurs after the trip has commenced, the sum equivalent to the purchased price of the unused tickets on the Scheduled Airline suffering insolvency.

The term "package" is defined as a pre-arranged combination of at least two of:

Transport;

Accommodation;

Other services not ancillary to transport or accommodation and forming a significant part of the package booked together for an inclusive price and for which full payment is made to us. All remaining products, including transport and accommodation booked at separate times or not at an inclusive price, constitute "other travel arrangements," which we arrange as your booking agent. Exclusions

Where the insurance was affected after the date of the first threat of insolvency.

Recoveries and/or refunds from credit cards and charge cards.

As more fully defined in the Master Policy.

9. General Information

Please note that air fares are constantly changing and usually increasing. Very often there is little or no notice of these increases, but very rarely do increases apply to tickets already issued. It is, therefore, to your advantage to finalize payment as soon as you can after booking, and so reduce any risk of surcharge. Please remember your deposit only secures the reservations, not the price. Through the deposit, one ensures the availability whereas the cost may vary pertaining to the fluctuations in airline policies, pricings, tax, and currency. The airline reserves the right to revise costing unless the tickets are issued. Whereas schedules may also be revised after/before the tickets are issued. All passengers should check flight schedules 72/48 hours prior to the departure of the flight (both outbound and inbound) by calling the airline, and final payments are determined after rechecking airline policy and pricing as of the date of final payment or full payment.

10. Airline Passenger Information Disclosure Act:

Any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary.

E&OE (Errors & Omissions Excepted): Please note that the details shown are subject to Errors & Omissions Excepted.

Terms and Conditions: Terms and conditions as specified between and included in SECTION 1.0 to 10.0 of this contract apply to all purchase items (flights/holiday/accommodation/insurance/car hire, etc.) accordingly.

11. Deposits and Balance Payments:

When you make a booking, a deposit of £50 per person is required (plus insurance premiums if applicable). The exact deposit due should be confirmed to you at the time of booking and will depend on the services booked.

You may continue your 'Reservation Account' through making weekly, monthly, part, or final payment toward your flight/hotels reservation. Once final payment is received, the total/net amount paid calculation, applicable total cost as on the date of the final payment, any fare/price difference, or schedule revision (if any) to date/on the date of final payment, will be notified, and differences (if any) are payable by the travelers.

Please note deposits are nonrefundable.

For Holiday Reservation, bookings made within 10 weeks of departure immediate full payment can be required. The balance of your holiday should be paid 10 weeks prior to your departure; this date will be shown on your confirmation invoice. Please note we do not send reminders. If the balance is not paid by the due date, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the section 6. "Cancellations".

Please note that all airfares/prices are indicative, and the airline/accommodation or government/controlling body reserves the right to revise fares/taxes or prices at any instance, in which case any applicable difference is payable by the traveler at the time of final payment or prior deadline/ticket expiry. It is therefore to your advantage to finalize payment as soon as you can, after making your reservation.

If full payment is accepted at the time of booking, the deposit will be deemed to have been included.

12.Pre-paid Taxes:

Your tickets will show the pre-paid taxes known at the time of booking. If any Government Body, Airport Authority, or Airline increases or introduces a tax, this will have to be paid on occasion, even if it is after your tickets have been issued, and the agency is not liable or accountable for any such increases/introduced charges. If your flight is part of a package, please see 'your holiday price' in Part 2.

It is not always possible to include all departure taxes on your ticket - in some cases, departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable. Please check these amounts with the airline when you are reconfirming.

Where scheduled airlines are booked, Scheduled Airline Failure Insurance will be added to your booking.

The 'prepaid taxes' as advised by the airline at the time of reservation of flights are included in the total cost of reservation by the agency and communicated at the time of purchase/payment. The agency is not liable or accountable for any other amount charged as fare/airport tax or local tax at any other point once the tickets are issued.

13. Routings and timings

Routing Changes: Once the balance has been paid, the routing on your air ticket cannot be modified, unless stated otherwise.

Timing Estimates: Timings for air, sea, road, and rail departures are approximations and can be influenced by operational challenges, weather conditions, or passenger check-in delays.

Flight Timing Adjustments: Flight timings are subject to change due to airline procedures, with the latest times available on your final itinerary. Keep in mind that direct flights may include scheduled stops en route.

Airline Schedule Alterations: Airlines reserve the right to change their schedules, destination airports, and even the type of aircraft used. Such changes do not entitle you to compensation or permit cancellations or modifications without standard charges.

Carrier Conditions of Carriage: Airlines have specific conditions of carriage that apply to passengers and may limit or exclude liability.

Delays at Points of Departure: We do not make arrangements for delays at the departure points, and we are not responsible for events caused directly by the airline or supplier. Many airlines, however, have provisions for such situations, depending on the duration of the delay.

Direct Flights and Ground Elapse: In some cases, "Direct Flights" may include a brief stop during the journey. However, during a ground elapse, passengers are neither required nor allowed to disembark the plane. Please note that ground elapse may not be mentioned on your itinerary.

Non-Stop vs. Direct Flights: Non-stop flights differ from direct flights as non-stop flights may not involve ground elapse unless necessary.

Inflexible Itinerary: The route and destination on your itinerary are non-changeable, regardless of whether tickets have been issued or not. However, in cases where an alternate flight time is available (assuming tickets are not yet issued), and seats are accessible at different times, changes may be possible (subject to applicable costs or differences on the date of change). Keep in mind that in the event of any changes, the original reservation is dissolved, as described in 'Dissolved Reservation'.

14. Requirements for Reconfirmation:

Immediate Confirmation: Prompt confirmation from the passenger is crucial, in addition to the confirmatory email received after making a reservation or purchase. Any delay in response may render the traveler liable for any differences, cancellations, or changes that may occur subsequently.

Timely Receipt of Confirmatory Email: Travelers are responsible for ensuring that they receive the comprehensive confirmatory email within 24 hours of making a reservation or purchase. If not received, contacting the relevant agent or consultant is imperative.

Flight Reservations Reconfirmation: For all onward and return flight reservations, it is mandatory to reconfirm with the respective airline at least 72 hours before departure. This not only keeps you informed about unforeseen delays or changes in your itinerary but also provides the airline with your contact details. In the case of any delays or issues, direct communication and resolution should be sought with the airline, hotel, or service provider, as the agency does not assume responsibility for the actions, operations, or direct services of airlines or suppliers.

15. Special Requests:

If you have any special requests (e.g., dietary preferences, room location, room type, twin or double bedded room, specific hotel facilities, meal preferences, seat allocation, wheelchair requests, etc.), we will make every effort to relay these to the respective supplier. We are also happy to facilitate pre-allocated seating based on airline policies. Please be aware that we cannot guarantee that suppliers will accommodate these requests, and they do not constitute a formal part of your contract with us.

16. Dispatch of Travel Documents/Tickets:

We endeavor to dispatch your travel documents (itinerary/vouchers) to you no later than 10 days before your departure, provided you make an early booking and promptly confirm flights/payments. Once you confirm your booking, fulfill all the necessary requirements as communicated to you during the reservation process, and ensure full payment is made and confirmed, the tickets/vouchers will be issued and emailed to you as soon as possible, typically within 24 hours. However, during peak times, this may vary. Tickets will not be sent until we have received and cleared the final payment. Travel documents (e-tickets/vouchers) will be sent as email attachments for you to print out or collect from our offices. In rare cases where physical documents are necessary, they will be dispatched using Royal Mail Services (additional charges apply). We recommend customers use Royal Mail "Special Delivery" or a similar service, or courier services if required, bearing any additional costs. We cannot assume responsibility for items lost in the post, and reissuing documents may incur extra charges.
Travelers must ensure they receive their tickets and have e-tickets in their possession at least 24 hours before departure. The ticket must contain all the correct information (name, schedule, destination). In the event of a delay or non-receipt of e-tickets, travelers must contact the agent/manager immediately to obtain e-tickets or contact the airline for confirmation or ticket numbers based on their name/reference. The agency will not be responsible for travel to the airport or any actions taken without reconfirming the schedule (at least 48 hours in advance) or traveling without e-tickets in hand.

17. Lost or Stolen Tickets/Vouchers:

If tickets are lost or stolen, completion of an indemnity form is necessary for submission to the airline. Some carriers may issue replacement tickets immediately, possibly subject to a fee. Others may require full payment for replacement tickets and subsequently refund the amount paid for the original documents at a later date. This process can take up to 18 months. If we have to reissue your tickets for any reason, an administration charge of £35.00 per person will be applied, in addition to any charges imposed by the airline or supplier concerned. However, in the case of most e-tickets, they can be resent via email immediately once we are informed.

18. If You Have a Complaint:

If you encounter an issue during your holiday or flight, please promptly inform the relevant supplier (e.g., your hotelier or airline) so they can make every effort to address the matter and make it right. In case you face any challenges with our consultant or travel agent, please request the direct contact details of the concerned manager, who will strive to be your immediate problem solver.

Feel free to send your feedback to our central Customer Services Department at [customer services email/number]. In cases where managers are unavailable or if you're dissatisfied with the outcome, please submit your complaint to [complaints email/number]. Our officer will get back to you at the earliest opportunity.

When filing a complaint, always provide your name, booking reference numbers, and other relevant details. This enables us to swiftly address your concerns and expedite our response. Failure to do so may limit our ability to investigate and resolve your complaint, which could impact your rights under this contract. Complaints and Customer Services are independent departments committed to supporting our valued customers and making fair decisions in the best interests of travelers and the company.

19. Travel Insurance:

We strongly recommend that you obtain comprehensive travel insurance when making your reservation. In some instances, cancellation charges incurred involuntarily may be covered by insurance taken out at the time of booking. We offer a comprehensive policy that includes coverage for medical and repatriation expenses, personal baggage and effects, money loss or theft, personal liability, and cancellation or curtailment charges. Please be aware that we cannot accept responsibility for anyone who fails to be adequately insured for their journey. Once the 14-day cooling-off period built into the insurance policy has expired, we cannot refund the insurance premium. This is a condition set by the insurance company.

20. Passports, Visas, Health, and Traveler Liabilities:

Passengers must possess a valid passport and necessary visas if required. Many countries stipulate that your passport should be valid for at least 6 months after your departure from that country or have at least 2 blank pages for stamps. Visa/transit or passport policies should always be confirmed with the relevant consulate or embassy, as the agency is not responsible or liable for valid travel documents or visas. Additionally, consult your local doctor for immunization requirements in countries where a vaccination card is mandatory. Health advice can also be obtained from the Department of Health leaflet "Advice on Health for Travelers." We can offer general guidance on visa and health requirements, but it's your responsibility to ensure compliance with passport, visa, and health requirements. If you fail to do so and it results in a loss or expense for us, you will be obligated to reimburse us. It is also your responsibility to avoid any behavior that may offend, endanger, or damage property of other holidaymakers. Hotel managers and airline pilots have legal authority to remove unruly passengers from their establishments or aircraft. In such cases, we cannot be held liable, and you will be required to cover the cost of alternative hotel accommodation and/or air tickets.

21. Pre-Travel Advice:

The Foreign and Commonwealth Travel Advice Unit may provide information about your holiday destination, travel, vaccination, security, and visa details. Please consult or obtain reliable information from the appropriate department before making any travel arrangements, purchasing tickets, accommodation vouchers, or other services with us.

22. Scheduled Airline Failure Insurance:

Scheduled Airline Failure Insurance will be added to your invoice when scheduled airline flights are booked. Please inquire with your agent for specific details, as it may vary depending on the airline and destination.

23. Extra Expenses Incurred as a Result of Scheduled Airline Failure:

Any additional expenses must be claimed directly from the "controlling body," i.e., the airline in these instances. The agency does not bear liability for these extra costs; however, we assure our support and guidance as necessary for filing claims, follow-ups, or providing supplier/airline contact information (as available to us). Please also refer to section 6(b) under Changes and Cancellations 6.0.

Part 2 - Packages

In addition to the conditions in "Part 1," these conditions apply specifically to those bookings classified as "packages" in accordance with the statement in "Your Holiday Contract."

25. Your Holiday/Package/Hotel Contracts (Any/All Services):

A holiday is a reservation that includes both hotel/accommodation and flights or any other services required during a holiday travel. Please note that the conditions may vary slightly depending on whether you are booking a "package" or "other holiday arrangements." Different terms and conditions may apply between you and the airlines, hotels, tour operators involved in providing your travel arrangements. These terms and conditions can be obtained from our agents and will be provided to you upon booking. We are not accountable or liable for the services, policies, standards, or operations of accommodations, tour operators, or airlines. However, we will offer assistance and support when necessary to complete your reservation.

By making this booking, you agree that we may pass any information you provide to the relevant suppliers of your travel arrangements, such as airlines, hotels, transport companies, etc. This information may also be provided to security or credit checking companies, public authorities like customs/immigration when required, or as mandated by law. Additionally, when your holiday is outside the European Economic Area (EEA), please note that data protection controls at your destination may not be as robust as legal requirements in this country. A contract will be in effect once payment is accepted, and a confirmation invoice is issued. These booking conditions are an integral part of your contract with us. This contract and any matters arising from it are subject to English Law, and we both agree to submit to the jurisdiction of the English courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you prefer. When the seller is acting as the agent for the Tour Operator, please refer to the booking conditions in the Tour Operator's brochure. A copy of these can be provided to you at the time of booking.

26. If We Change or Cancel Your Holiday (Packages Only):

It is unlikely that we will make any amendments or changes to your travel booking after confirmation. However, because travel arrangements are often made many months in advance and because we have no control over some of the products featured in this brochure, changes and cancellations may occasionally be necessary. We reserve the right to make changes or cancel your travel arrangements under any circumstances and at any time (notification will be provided). A change may be categorized as "major" or "minor." A major change would involve a lower standard of accommodation, a different resort, tour cancellation, rescheduling of your flight departure time by over 12 hours, or a change of your departing airport (excluding a change between Heathrow or Gatwick or an airport more convenient to you). We reserve the right to make a minor change and will inform you as soon as possible. If there is a major change to your travel arrangements, we will notify you as soon as reasonably possible. You will have the following options:

Accepting the change to your package.

Accepting an offer of a comparable package (paying the difference if the alternative is more expensive).

Cancelling the package and receiving a full refund.

Please note that some tours require a minimum number of bookings to operate. In the unlikely event that a tour is canceled due to low bookings, you will be notified as soon as possible. If we cannot provide you with a significant part of the package after you have departed, we will make alternative arrangements for you at no extra cost. Package bookings are not canceled less than 8 weeks prior to departure unless due to "Force Majeure" or failure to pay your balance on the specified date. This means we will not have to pay compensation if we have to cancel or change your travel arrangements due to war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, unforeseen operational decisions of air carriers like schedule changes, or other unforeseen or unavoidable circumstances beyond our control. If the cancellation is not due to force majeure or low bookings, we will compensate you as outlined below:

More than 56 days - Nil

55-29 days - '10

28 days or less - '20

27. Your Holiday Price (Packages Only):

The price of your travel arrangements can vary due to changes in transportation costs, such as fuel, scheduled airfares, and other airline cost changes that are part of the contract between airlines (and their agents) and the tour operator or organizer. Government actions like changes in VAT or any other government-imposed changes and currency variations concerning exchange rate fluctuations can also impact the price. For minor variations, an amount equivalent to 2% of the travel arrangements' price, excluding insurance premiums and amendment charges, will be absorbed or retained. For larger variations, this 2% will still be absorbed for increases but not retained for refunds. In either case, there will be an administration charge of '1.00 per person. If this means that you have to pay an increase of more than 15% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. An appropriate refund of insurance premiums will be considered if you cannot transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not, you will also be entitled, as indicated in the case of major changes, to accept an offer of alternative travel arrangements from us if feasible and compensation as indicated. Please note that travel arrangements are not always purchased in local currency, and some apparent changes have no impact on the travel price due to contractual and other protection in place.

28. Our Liability (Packages Only):

We accept responsibility for providing you all available or requested information on holiday packages, accommodation, or airline standards. You are advised to check flight/hotel reviews online for satisfaction or visit the flight/hotel direct website for a visual overview. You can make your selection based on the provided information, refuse a package, or request alternatives at the time of reservations. Please note our agents/consultants will try their best to provide you with the best available rates and services as required by you in your order. Also, we recommend checking your flights/holiday and package arrangements 48 to 72 hours before departure/return in case there is any schedule revision, usually due to weather conditions, etc. Additionally, where there is earlier check-in, late check-in, or any additional services required, we will follow up and pass your request to the supplier. However, the supplier reserves the right to accept or decline special requests.

In cases where you are not satisfied with the services or the standard of the airline/hotel, our representative will assist you in the complaint/claim process. Such complaints are to be directly filed with the supplier/hotel or airline, and the agency only serves as a communication channel between the parties to provide affordable negotiated rates for packages. If you or any member of your party experiences death, illness, inconvenience, or injury overseas involving an action or inconvenience caused by a supplier/airline/hotel or other third parties, we shall, at our discretion, offer advice, guidance, and assistance to help you resolve any claims you may have against a third party, provided we are informed of the incident within 90 days of its occurrence. We are only liable for our internal services, such as making flight/accommodation/package reservations on your behalf at the best available/accepted rates, secure card/payment charging or acceptance, timely flight and accommodation reservations when required, sending vouchers/tickets and flight information to you, or providing contact information (as available) for suppliers when there is a complaint or claim to be sorted out directly with the suppliers. External services, such as the standard of operations by any party or inconveniences caused by them, should be claimed directly from the party. However, we guarantee our support, assistance, and guidance in such matters when required.

For your safety, we strongly recommend holiday/travelers/package makers to purchase comprehensive insurance to cover any medical or other unexpected/unpleasant expenses during a holiday.

Part 3 - Other Travel Arrangements

In addition to the conditions in "Part 1," these conditions apply specifically to those bookings classified as "Other Travel Arrangements" in accordance with the statement in "Your Holiday Contract."

29. If We Change or Cancel Your Holiday (Other Holiday Arrangements):

In the unlikely event that there are any changes made to other holiday arrangements, we will attempt to inform you before your departure. However, we are not obligated to do so, nor are we obliged to compensate you, as the change factors are external and not within our control or caused by our company. If your booking for other holiday arrangements is canceled, we will make every effort to assist you in claiming a refund where applicable, directly from the supplier, hotelier, airline, etc. (controlling body).

30. Our Liability (Other Holiday Arrangements):

As we are acting as a booking agent, we have no liability for any of the travel arrangements, and particularly no liability for any illness, personal injury, death, or loss of any kind. Please refer to the "Our Liabilities" section for more details on this subject.